TERMS AND CONDITIONS OF SERVICE
These General Conditions of Purchase regulate the use of the website castaner.com (hereinafter "The Web") Distribuciones Calzado Banyoles, s.l., hereinafter Castañer, a commercial entity incorporated under the Spanish constitution, with registered office at c/ Menuts, 28 17820 Banyoles (Girona), registered in the Commercial Register of Girona, volume 1269, folio 173, sheet 21554, entry 2, with CIF B50667823.
The use of the services of the online store presupposes, the adhesion to the General Conditions of Purchase in the version published at the time of the purchase order. Therefore, it is advisable that you read these General Conditions before making a purchase.
1. ACCESS TO THE WEBSITE
To make a purchase through the web, you must be over 18 years old and have legal capacity to contract the products offered on the web. For this reason, Castañer reserves the option to request at any time, documentation proving your age. In case we verify that you do not have the required age or do not meet the requirement of Castañer, or do not attend it correctly, Castañer will prevent you from contracting the requested product.
For access and navigation is not necessary to be registered in it. However, you can register and obtain exclusive advantages such as, for example, speed up the process in subsequent purchases, for which it will only be necessary to provide your email address and password.
The registration process is considered a formalization of a legally binding contract between Castañer and the user, in accordance with the terms of this Legal Notice and the registration conditions included in it. As a registered user you acknowledge that you have read and understood the terms and conditions of this Legal Notice and the registration conditions included in it, and that you agree to comply with all its provisions. You also acknowledge that you have read and accepted the Privacy Policy.
2. PRICE AND METHOD OF PAYMENT
The price of the products will be the one that appears in euros on the web and will include VAT and any other tax or fee that may be applicable in the territory of application, as well as any shipping costs properly broken down in accordance with the provisions of the 'shipping and expenses policy'.
Castañer may offer discounts as part of certain promotions, although such discounts will not be cumulative with other promotions.
Castañer reserves the right to make any changes it deems appropriate on the prices of products. In any case, the price we apply to the purchase order placed will be the one that appears at the time you accept the general conditions of contracting the selected product.
You can make a single payment through any of the following link: Payment methods
FEES:
Customers from the United States and the United Kingdom will have to pay the applicable taxes calculated in the purchase process, independently of the price of the product.
3. DELIVERY OF THE PRODUCTS
You can find all the information on methods, delivery times, delivery costs and incidents at the following link: link
4. AVAILABILITY
All product orders are subject to product availability. In case of unavailability of the contracted product, Castañer will inform you of this and may offer you a product of similar characteristics of equal or higher quality, although you can cancel the purchase request and recover the amount paid as soon as possible.
Likewise, the rest of the terms and conditions provided in the 'shipping and expenses policy' will apply .
5. WITHDRAWAL AND RETURNS
To return a product, please follow the procedure provided for in the returns policy.
You have a period of 30 calendar days from the date of receipt of the product to exercise your right of return or withdrawal. You can consult all the details in the return policy.
Returns are free of charge using the methods provided by Castañer, from the country where the purchase was made.
For any questions regarding the returns procedure, you can contact us in the following form.
6. GUARANTEE OF THE PRODUCTS PURCHASED.
The guarantee offered by Castañer is the one established in the Royal Legislative Decree 1/2021, of April 27, which approves the revised text of the General Law for the Defense of Consumers and Users. Therefore, any Castañer product has a warranty period of three years from the date of purchase.
If the product has not been purchased on our website Castañer, you should contact the store where you purchased the product.
If you are not satisfied with the product sold by Castañer, you must inform us as soon as possible and request the replacement of the product. In order to be able to request your right to warranty, it is essential to provide proof of purchase. We will also need photographs where the defect is evident.
Please contact us providing the proof of purchase and the photos, at the following email address:
This warranty does not apply to products whose defect comes from natural wear and tear or misuse.
We will repair or replace your product, as long as the hygienic conditions are optimal. If neither of the two cases is possible, we will refund the amount, in the same form of payment in which the purchase was paid.
In case of return due to lack of conformity, the return costs will be borne by Castañer.
Please follow at all times the instructions of the customer service department to exercise your right of guarantee.
7. RESPONSIBILITY
Castañer makes every effort to provide you with accurate and complete product information that is as up to date as possible. However, the color of the products that appear on the website may vary depending on the characteristics of the customer's devices. For this reason, Castañer reserves the right to rectify the images of the products when necessary.
Castañer will not be responsible for any errors that may occur in the delivery of the products in the event that you have not correctly completed the purchase form enabled on the web. If there is any incident in the delivery of the products, Castañer will inform the customer as soon as it becomes aware of it.
The risk of the products will be transferred to the customer from the time they have been made available to them and, in the case of their return, will continue to be at your expense until the delivery of these to Castañer.
SOCIAL NETWORKS
Castañer has profiles on social networks (Facebook, Youtube and Instagram), in order to inform about their products and updates about the company.
If you join any of the profiles opened by Castañer in social networks you must respect and comply with the terms and conditions of that social network.
Castañer can perform the following actions:
- Access the public information of the user profile.
- Send individual messages through the channels of the social network when permitted.
- Update the status of the profile to be displayed on the user's profile.
We may conduct contests, promotions and sweepstakes through our social networks.
ADVERTISING
Castañer may include on the web advertising content or sponsorship from third parties. Advertisers and sponsors will be solely responsible for ensuring that the material submitted for inclusion on the web fully complies with the law.
Castañer will not be responsible for any error, inaccuracy and/or irregularity that may be included in the advertising content or sponsors or for any failure to comply with current regulations.
LINKS POLICY
a) Links to the web
Those third parties who intend to include in a website ("linking site") a link that directs to the web, or a framing with the same, must necessarily obtain the prior written consent of Castañer.
The authorization granted by Castañer does not mean that it endorses, promotes, guarantees and/or recommends the content or services of the linking site or that it is responsible for the content of the linking site.
The linking site must comply with current legislation and may not, in any case, host content, own or third parties, which are unlawful and / or harmful (violent, racist, denigrating, etc.) and / or are inappropriate or irrelevant in relation to the products and / or services Castañer.
In the event of breach of any of the terms referred to above, Castañer will proceed immediately to revoke the consent granted to the linking site, which must remove the link.
b) Links to other websites
The website may include various links that allow the user to access other websites ("linked sites").
In any case, the existence of linked sites involves recommendation, promotion, identification and / or conformity of Castañer, with the statements, content and / or services provided through the linked sites.
Castañer is not responsible for the content, conditions of use, privacy policies, and other conditions of the linked sites, being the user the only responsible for checking and accepting them each time you access and use them.
8. COMPLAINTS AND CLAIMS
You can contact us through the means indicated in "legal notice", to express your complaints and claims, where you will also find a complaint form in order to address them as soon as possible and within a maximum period of one month after they are submitted.
You have the right to claim the invoice of your purchase in physical support of any order you place.
9. NULLITY
If any of the clauses of the general contracting conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect such provision or the part of it that is null or ineffective and the same will remain in force in all other respects, being considered as not having been put such provision or the part of it that is affected. the general terms and conditions shall only cease to be valid with respect to the invalid or ineffective provision, and no other part or provision hereof shall be null and void, invalidated, impaired or affected by such invalidity or ineffectiveness.
10. LANGUAGE
The general contracting conditions are written in Catalan, Spanish, French, Italian and English. In case of contradiction between these versions, the Spanish version shall prevail.
11. APPLICABLE LAW AND JURISDICTION
The general contracting conditions shall be governed and interpreted in accordance with Spanish law.
Likewise, in the event that any conflict or discrepancy arises in the interpretation and/or application of the general contracting conditions, the competent courts shall be those provided for in the applicable regulations regarding the competent jurisdiction for consumers and users.
12. CONTACT US
If you want to send us your comments about our website, doubts, complaints or any other question, you can do it by letter to Castañer, C/ Menuts, 28 17820 BANYOLES (GIRONA), by e-mail to customercare@castañer.com, or through the contact section of the Web.
Update: April 2025
