SHIPPING POLICY

Delivery time

If the delivery of your product is in Spain, you will receive it within approximately one (1) to two (2) working days from the date of shipment; deliveries will be made throughout the day; the exact hour cannot be specified. For the rest of the European countries, the approximate delivery time will be from two (2) to four (4) working days.

Castañer may extend delivery times in periods of sales and high season or when an irregularity is detected in the order. The delivery period will never exceed thirty (30) days from the date of order confirmation.

Product deliveries will be made on working days. Orders which are made on weekends and/or holidays will be processed on the first working day after the date of the order.

The product order shall be binding when the customer confirms it in the purchase procedure.

Home delivery:

Deliveries will be made to the place you have indicated in the purchase procedure as long as it is within Spain (except in the Canary Islands and Ceuta and Melilla) and also in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and the United Kingdom.

The order of the product shall be binding when the customer confirms it in the purchase procedure.

Delivery incidents:

We will deliver your products to the address you have indicated in the purchase procedure. If an error in the address is detected, the customer service department will contact you as soon as possible.

Shipping addresses must be physical locations accessible to courier companies. We cannot deliver to collection points or post offices.

If at the time of delivery of the products there is no one at home, the courier company will make up to three (3) attempts. If your shipment is not delivered after these attempts, your order will be returned to Castañer and you will need to contact the customer service department to arrange delivery.

If you wish to change the delivery address after purchasing the product, please contact the customer service department using this form, indicating the order number and the correct delivery address.

At the time of delivery, you must confirm receipt of your order with the courier company. 

Information on shipping costs

All deliveries shipped within the European Union are free of charge. Rates are subject to change according to specific sales. You accept the rate in the order request.

In the event that the shipment has customs costs, these will be paid by Castañer; you should not pay any amount pertaining to customs.

Castañer reserves the right to modify these amounts and conditions.