DISTRIBUCIONES CALZADOS BANYOLES, S.L. ("CASTAÑER") will proceed to deliver the products to the Client in a period of approximately one (1) to two (2) working days from the date of dispatch of the order (Spain), deliveries will be made throughout the day, with no time preference. For the rest of European countries, the approximate delivery time will be from two (2) to four (4) working days.
CASTAÑER may extend delivery times in periods of sales and high season and when an irregularity is detected in the order. In any case, the delivery time will be more than thirty (30) days from the date of order confirmation.
Products will not be delivered on Saturdays, Sundays and/or holidays, and will be delivered on the first following working day.
The Customer will be able to track orders if so requested during the purchase process.
Terms of delivery
The delivery address of the product will be the one indicated by the Customer in the purchase procedure. If an error is detected in the delivery address, the Customer Service Department will contact the Customer as soon as possible.
Shipping addresses must be physical locations accessible to courier companies. CASTAÑER does not deliver its products to collection points or post offices.
If at the time of delivery of the products, the Customer is absent, the courier company contracted by CASTAÑER will make up to three (3) delivery attempts. If the products are not delivered to the Customer after this number of attempts, the products will be returned to CASTAÑER, being necessary for the Customer to contact the Customer Service Department of CASTAÑER to agree with the delivery.
In case the Customer would like to change the delivery address after making the purchase of the product should contact the Customer Service Department through this form indicating the order number and the correct shipping address.
Upon delivery of the product, the Customer must confirm receipt of the product to the courier company.
Information on shipping costs
All orders placed on castaner.com and shipped within the European Union will have free shipping (0 €). The rates are subject to change according to specific promotions.
These shipping costs will be accepted by the customer at the time of the order request.
In the event that the shipment has customs charges, these will be borne by Castañer, the customer shall not pay any amount in customs concept.
CASTAÑER reserves the right to modify these amounts and conditions.