CASTAÑER GIFT CARD
CASTAÑER GIFT CARD
THE PERFECT GIFT, TAILOR-MADE
With a Castañer gift card, gifting becomes a tailor-made experience. Available for use in our physical stores as well as in our online store, it offers the freedom to choose what really inspires you.
With no expiration date and the possibility of using it on one or more occasions.
CHOOSE YOUR GIFT CARD
THE PERFECT GIFT, TAILOR-MADE
With a Castañer gift card, gifting becomes a bespoke experience. Available for use in our physical stores as well as in our online store, it offers the freedom to choose what truly inspires.
With no expiration date and the possibility of using it on one or more occasions.
CHOOSE YOUR GIFT CARD
TERMS AND CONDITIONS
What types of gift cards are available and where can I purchase them?
- Physical gift card: can be purchased at Castañer stores.
- Digital gift card: can be purchased at Castaner.com and Castañer stores.
How will I receive my gift card?
If you purchase a digital gift card, you will receive it by email at the time of purchase.
If you purchase a physical gift card in store, you will receive a copy by email at the time of purchase.
What amounts will be available for gift cards?
Physical and digital gift cards can be purchased in three different amounts:
- European Union: 60 €, 120 €, and 180 €
- United Kingdom: 60 £, 120 £ and 180 £
- United States: 100 $, 150 $ and 200 $
Are gift cards reloadable?
The physical gift cards are the only ones that can be reloaded and can only be reloaded in our Castañer stores. You can add credit with one of the available amounts or by returning an item.
How to redeem a gift card?
During the checkout process, you can apply the gift card code just like a promotional code.
If a card contains 60 €, it will always deduct the maximum possible amount from the cart. You cannot decide which amount of the card to use for each purchase.
Can I use the balance of my gift card on several orders?
The balance of a gift card can be used on multiple orders, as long as there is a balance available.
Does my gift card balance cover taxes and shipping on one order?
The balance of the gift card is applied to the total value of the order, including taxes and shipping and handling.
Can multiple gift cards be used on a single order?
Yes, it is possible to use multiple cards by applying the codes one at a time.
Can I use a gift card and a discount code at the same time?
Yes, it is possible to use a gift card and a discount code by applying the codes one at a time.
What happens if my gift card balance is not enough to cover the total amount of my order?
If the gift card balance is less than the order total, you will need to select an additional payment method to cover the remaining balance before completing the purchase.
Can a gift card be used to purchase another gift card?
No, this is not possible.
Can gift cards be refunded?
Gift Cards are not refundable.
Where can I check the balance of my gift card?
In the gift card confirmation email and/or by contacting customer service, providing the email address of the card purchaser and the last 4 characters.
Do gift cards have an expiration date?
Gift cards do not expire.
What happens if I lose the email and/or physical gift card?
You can contact customer service by providing the email address used for the purchase or the gift card receipt. The card can be digitally identified and resent, but the physical gift card cannot be resent.
Where can I use my gift card?
Gift cards purchased on Castaner.com or in any Castañer store in Spain can be used both on our website and in our physical stores in Spain.
If the gift card was purchased at the Castañer store in Paris, it can only be used in our Paris store.
If the gift card was purchased at the Castañer store in Rome, it can only be used at our Rome store.