JOIN THE CLUB
and enjoy the benefits created exclusively for you.
3 LEVELS OF EXCULSIVE BENEFITS
SAND
BY JOINING
- Early access to our sales
- Early access to our collections collections
- Birthday gift
OLIVE
FROM 250 POINTS
- Early access to our sales
- Early access to our collections
- Birthday gift
- Exclusive promotions
CARMINE
FROM 500 points
- Early access to our sales
- Early access to our collections collections
- Birthday gift
- Exclusive promotions
- Exclusive member events
Log in or sign up to start
to enjoy the benefits today.
HOW TO EARN POINTS?
make a purchase
1 point for 1 €
like us on facebook
10 points
follow us on INSTAGRAM
10 points
join our newsletter
50 points
FREQUENTLY ASKED QUESTIONS
What is WE ARE CASTAÑER?
The Club in which our customers can enjoy exclusive advantages and experiences. For every € purchase you make at Castañer stores and castaner.com you receive points that you can use to receive rewards and benefits. You can also accumulate points through interactions with the brand.
How can I earn points?
Level up points can be earned from purchases or interactions with the brand.
- PER PURCHASE: 1 point per euro spent.
- INTERACTIONS WITH THE BRAND:
- Subscription to the newsletter - 50 points.
- For following @Castanerofficial on Instagram - 10 points.
- For following Castañer on Facebook - 10 points
Do my points expire?
The points that have been accumulated by the user do not expire. To advance accumulate points for your purchases and interactions.
How can I join WE ARE CASTAÑER?
Join for free by creating your account in castañer.com or in any of our stores giving your e-mail.
I have registered in store, can I also get benefits online?
You can enjoy all the benefits of the club also online by creating an account or logging in at castaner.com or our App. Remember to use the same e-mail address you used to sign up in the store.
Do I receive points for all my purchases in Castañer?
Receive points for all your purchases at Castañer, in store and online.
How can I know my points and my available benefits?
Access the WE ARE CASTAÑER section of your Castañer.com account to find out your total points and all the benefits and experiences you can get with them. You can also check how to earn more points with different actions and your history of points received and used.
Where and how can I enjoy my benefits?
In our stores, identify yourself at the cash register with your e-mail or phone number, to apply the points acquired for the purchase to your WE ARE CASTAÑER account. For online purchases, log in to your account before making the purchase in order to obtain points for your purchase.
What do "approved", "pending" and "cancelled" mean?
- Approved: These are the points you have earned and that give you benefits.
- Pending: These points need to be verified before they can be redeemed. Usually applies to points accumulated for purchases that take 30 days to be approved.
- Cancelled: These points appear when you make a return, the points acquired in that purchase will be subtracted from your account, returning to the position acquired before making that purchase.
Birthday Gift WE ARE CASTAÑER
As a WE ARE CASTAÑER user you can receive an exclusive gift during the month of your birthday (only one gift per year). The birthday gift can be obtained by making a purchase at castañer.com by entering the code received or personally going to any of the Castañer stores subject to the "WE ARE CASTAÑER" Program, showing the code to any employee.
In which stores can I enjoy the benefits of WE ARE CASTAÑER?
The Castañer points of sale that adhere to the Program, and are referred to throughout these Terms and Conditions, include all Castañer stores in Spain (Castañer Coello, Castañer Llafranc, Castañer Cadaqués, Castañer Sevilla, Castañer Palma de Mallorca, Castañer Barcelona), as well as the online store castaner.com in Europe.
How can I unsubscribe from WE ARE CASTAÑER?
You can unsubscribe from the WE ARE CASTAÑER program whenever you want from our stores or by writing an email to customercare@castaner.com